Your privacy matters to us. This Privacy Policy explains exactly what personal data crickx collects from players in Bangladesh, how that data is used, who it may be shared with, and the rights you hold over your own information.
Our Privacy Commitments
These six principles summarise our core data protection commitments. The full legal detail is set out in the Privacy Policy document below.
All data transmitted between your device and crickx is protected by SSL 256-bit encryption. Sensitive data at rest — including payment details and identity documents — is stored using industry-standard encryption protocols to prevent unauthorised access.
crickx will never sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. Your data is used solely to operate the crickx platform and deliver the services you have signed up for.
You have the right to access, correct, or request deletion of the personal data crickx holds about you. Submit a request to our support team at any time and we will respond within the timeframes set out in Section 9 of this Privacy Policy.
crickx only collects the personal data that is strictly necessary to register your account, verify your identity, process payments, and deliver our betting and casino services. We do not collect data for speculative future use.
crickx uses cookies and similar technologies strictly for session management, platform analytics, and personalisation of your experience. We do not use third-party advertising cookies or sell cookie-derived behavioural data to any external party.
crickx does not knowingly collect or process personal data from individuals under 18 years of age. Any account found to have been registered by a minor will be closed immediately and all associated data will be securely deleted from our systems.
Important Notice: This Privacy Policy ("Policy") describes how crickx ("we", "us", "our", "the Platform") collects, uses, stores, and protects the personal data of users ("you", "your") who access or use the crickx platform at crickx.biz. By registering a crickx account or using any part of the crickx platform, you confirm that you have read and understood this Policy and consent to the data practices described herein. If you do not agree to this Policy, please discontinue use of the platform immediately.
crickx is Bangladesh's dedicated online cricket betting and casino platform, accessible at crickx.biz. As an online entertainment platform serving players across Bangladesh — including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond — crickx processes personal data as a necessary part of delivering safe, secure, and enjoyable gaming and betting services to its registered users.
crickx is committed to handling your personal data with the highest standards of care, transparency, and security. This Policy is intended to give you a clear and complete picture of our data practices so that you can make an informed decision about the information you share with us. We encourage you to read this Policy in its entirety before registering a crickx account.
This Policy should be read alongside the crickx Terms and Conditions, which govern your overall use of the platform. In the event of any conflict between this Policy and the Terms and Conditions on a data-related matter, this Policy shall take precedence.
This Policy was last updated on 1 January 2026 and supersedes all prior versions. The most current version of this Policy is always available at crickx.biz/privacy-policy.
crickx collects only the personal data that is necessary to provide our platform services. The categories of personal data we collect are described in the table below.
| Category | Examples of Data Collected | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, National ID number, passport number | Account registration, identity verification (KYC) |
| Contact Data | Email address, mobile phone number, residential address (including district, city) | Account communication, support, verification |
| Financial Data | bKash / Nagad / Rocket / Upay mobile wallet numbers, bank account details, transaction history | Deposit and withdrawal processing, fraud prevention |
| Technical Data | IP address, browser type and version, device type, operating system, time zone, screen resolution | Platform security, fraud detection, session management |
| Usage Data | Pages visited, games played, bet history, session duration, click paths | Platform improvement, responsible gaming monitoring |
| Verification Documents | Scanned or photographed copies of National ID, passport, utility bill, bank statement | Regulatory KYC compliance, account security |
| Communications Data | Records of your correspondence with the crickx support team, including emails sent to [email protected] | Support resolution, quality assurance, dispute handling |
crickx does not collect special category data (as defined under applicable data protection legislation) such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where a government-issued identity document provided for KYC purposes incidentally contains such information.
crickx collects personal data through the following channels:
Data that you provide directly to crickx when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or participate in any promotion or survey run by crickx. This includes all data entered into registration forms, verification upload portals, and support ticket systems.
Data that is automatically collected when you access the crickx platform, including your IP address, device identifiers, browser information, and usage behaviour (pages visited, games played, click paths). This data is collected via server logs, cookies, and similar tracking technologies as described in Section 7 of this Policy.
Data that crickx receives from third parties in the course of operating the platform, including:
crickx uses your personal data for the following purposes:
crickx processes your personal data on the following legal bases:
crickx does not sell, rent, or trade your personal data. Your information may be shared with the following categories of third parties strictly on a need-to-know basis and only to the extent necessary for the stated purpose:
crickx shares financial transaction data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard solely for the purpose of processing authorised deposits and withdrawals initiated by you. These providers are bound by their own privacy policies and applicable financial regulations.
Certain game outcome and session data is shared with licensed game providers including Pragmatic Play, Evolution Gaming, Ezugi, Microgaming, NetEnt, and Spribe as necessary to operate, settle, and audit game rounds on the crickx platform. No personally identifiable contact or financial data is shared with game providers beyond what is technically necessary for session authentication.
Where crickx uses a third-party KYC service to assist with identity document verification, the documents and identity data you submit may be processed by that service provider under a data processing agreement with crickx. These providers act strictly as data processors under crickx's instructions and may not use your data for their own purposes.
crickx may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, valid legal process, or a lawful authority request. crickx will notify you of such a disclosure where it is legally permitted to do so.
In the event of a merger, acquisition, restructuring, or sale of all or part of the crickx business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any changes to this Privacy Policy that result from it.
crickx does not share your personal data with third-party advertisers, data brokers, social media platforms, or any other party for commercial marketing purposes. All data sharing arrangements described above are subject to written data processing agreements that impose appropriate data security and confidentiality obligations on the recipient.
crickx uses cookies and similar technologies (including local storage and session tokens) to operate and improve the platform. The types of cookies used by crickx are as follows:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens. Required for the platform to function. Cannot be disabled. | Session / up to 24 hours |
| Functional | Remembering your language preference, preferred payment method, and display settings. | Up to 90 days |
| Analytics | Aggregated, anonymised data on page views, session durations, game popularity, and navigation paths. Used to improve the platform. | Up to 12 months |
crickx does not use advertising cookies or cross-site tracking cookies. You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may impair or prevent your access to the crickx platform. For detailed guidance on managing cookies in your browser, refer to your browser's help documentation.
crickx retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law or as necessary to fulfil the purposes for which the data was collected. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with crickx's internal data destruction procedures. Where data is anonymised rather than deleted, it may be retained and used for analytics purposes indefinitely, as it can no longer be attributed to any individual.
Subject to applicable law, you have the following rights in relation to the personal data that crickx holds about you:
To exercise any of the rights listed above, please submit a written request to the crickx support team at [email protected]. crickx will acknowledge your request within five (5) business days and will endeavour to fulfil it within thirty (30) calendar days. Where a request is particularly complex or numerous, crickx may extend this period by a further thirty (30) days and will notify you accordingly.
crickx will not charge a fee for processing data rights requests unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may be applied. crickx reserves the right to verify your identity before processing any data rights request in order to protect the security of account data.
crickx takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
Despite these measures, no system connected to the internet can be guaranteed to be completely secure. crickx cannot provide an absolute guarantee that your personal data will never be accessed, disclosed, altered, or destroyed through a security breach. In the event of a data breach that is likely to result in a high risk to your rights, crickx will notify you without undue delay in accordance with applicable data breach notification obligations.
You are responsible for maintaining the confidentiality of your crickx account credentials and for ensuring that no unauthorised person gains access to your account. If you suspect that your account has been compromised, please contact the crickx support team immediately at [email protected].
The crickx platform may display content or embed functionality from third-party game providers (such as Pragmatic Play, Evolution Gaming, and Spribe) whose interfaces are hosted on their own domains or delivered via iframes. crickx is not responsible for the privacy practices of these third-party providers. Each provider operates under its own privacy policy, and crickx encourages you to review those policies if you have concerns about how game providers handle your data.
crickx does not include links to external third-party websites unrelated to its platform services. The payment method names referenced on this platform (bKash, Nagad, Rocket, Upay, Visa, Mastercard) are independent services with their own privacy policies governing the data you provide to them directly. crickx's responsibility extends only to data transmitted to crickx systems; data you provide to a payment provider through their own interface is governed by that provider's terms.
The crickx platform is strictly intended for adults aged 18 years and above. crickx does not knowingly collect, process, or store personal data from individuals under the age of 18. If crickx becomes aware that it has inadvertently collected personal data from a minor, it will take immediate steps to delete that data from its systems and to close the associated account.
If you are a parent or guardian and believe that your child has registered a crickx account or submitted personal data to the platform, please contact the crickx support team immediately at [email protected]. Include as much detail as possible to enable crickx to locate and delete the relevant data promptly.
crickx reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data practices, platform services, or applicable legal requirements. The updated Policy will be published at crickx.biz/privacy-policy with a revised effective date. Where changes are material, crickx will notify registered users by posting a prominent notice on the platform or by sending a notification to the email address associated with your account.
Your continued use of the crickx platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree to the revised Policy, you must stop using the crickx platform and may request account closure and withdrawal of any remaining balance by contacting the support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way crickx handles your personal data, please contact us using the details below. All privacy-related communications are handled in English by our dedicated support team.
Please note that the support email address is provided as plain text only and is not a clickable link. crickx does not accept responsibility for queries submitted via unofficial channels. When contacting us about a data rights request, please include your registered account email address and a clear description of your request to help us process it efficiently.
18+ Only. crickx is an online gambling platform intended exclusively for adults aged 18 and above. Gambling can be addictive. Please play responsibly. If you feel that gambling is negatively impacting your life, visit our Responsible Gaming page for self-exclusion tools, deposit limits, and support resources available to all players across Bangladesh.
If anything in this Privacy Policy is unclear, our support team is available around the clock to assist. You can also explore our FAQ for quick answers, review our Terms and Conditions, or head to the crickx platform to start betting on cricket and casino games in ৳ BDT.