At crickx, we believe that gambling should always be an enjoyable and controlled experience. Our responsible gaming programme gives every player in Bangladesh the tools, information, and support needed to stay in control — every single session.
crickx is proud to be Bangladesh's most trusted online betting and casino platform — not just because of the breadth of our sports markets and game titles, but because of the genuine care we have for every player who chooses to join us. Responsible gaming is not an afterthought at crickx; it is embedded into every layer of how the platform is designed and operated.
Whether you are placing a bet on a Bangladesh Tigers T20 match, spinning the reels on a slot title, or sitting down at a live dealer table, crickx provides you with a full suite of responsible gaming tools so that you always remain in the driver's seat. From deposit limits and session timers to full self-exclusion, every control is designed to be easy to find and easy to activate.
Our responsible gaming programme applies to all registered users across Bangladesh, including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. No matter where you are in Bangladesh, the same protections and tools are available to you at all times through your crickx account dashboard.
Core Principles
Entertainment First
Betting and casino games at crickx are purely for entertainment. Never gamble with money you cannot afford to lose.
Know Your Limits
Set a personal budget before you start playing and stick to it. crickx tools make it easy to enforce your own limits automatically.
Never Chase Losses
Chasing losses is one of the most common warning signs of problem gambling. Accept losses as the cost of entertainment and move on.
Take Regular Breaks
Prolonged gaming sessions can impair judgement. Use crickx session reminders to take regular breaks and maintain perspective.
Ask for Help Early
If you feel gambling is becoming a problem, do not wait. Contact crickx support or use the self-exclusion feature immediately.
Every crickx account comes with a full set of responsible gaming controls. These tools are available 24/7 in your account settings and take effect immediately upon activation.
Set a daily, weekly, or monthly deposit limit on your crickx account to ensure you never deposit more than your personal budget allows. Limits take effect immediately when reduced, and any request to increase a limit is subject to a mandatory cooling-off period before it becomes active.
Configure automatic on-screen reminders that alert you after a set period of continuous play — for example, every 30, 60, or 90 minutes. Session reminders help you stay aware of how long you have been playing and prompt you to take a break before fatigue affects your decisions.
If you feel that you need a complete break from gambling, crickx's self-exclusion tool allows you to close access to your account for a chosen period — from 30 days up to permanent exclusion. During exclusion, your account is fully suspended, you cannot log in, and crickx will not send you promotional communications.
The time-out feature lets you pause your crickx account for a short period — 24 hours, 7 days, or 30 days — without committing to full self-exclusion. During a time-out, your account is inaccessible but your balance is preserved. When the time-out period ends, access is automatically restored.
Your crickx account dashboard provides a transparent history of all your deposits, withdrawals, bets placed, and session durations. Reviewing your activity history regularly is one of the most effective ways to maintain awareness of your gambling patterns and to identify any changes in behaviour early.
crickx can send you regular reality-check notifications showing your net balance, total bets placed, and session duration during your current play session. These real-time updates are designed to keep you grounded and help you make more informed decisions about when to continue or stop playing.
Problem gambling can develop gradually and is often difficult to recognise in yourself. Being aware of the warning signs is the first step to addressing any issues before they become serious. crickx encourages all players across Bangladesh to review the following indicators honestly and regularly.
If you recognise several of these signs in your own gambling behaviour, we strongly encourage you to use the crickx self-exclusion or time-out tools immediately and to seek professional support. Early intervention is the most effective way to prevent problem gambling from escalating.
Consistently depositing money that was earmarked for essential expenses — rent, food, utilities, family obligations — is a serious warning sign. Gambling should only ever be funded from discretionary entertainment budget.
Increasing bet sizes or continuing to play with the intention of winning back money you have lost is known as "chasing losses" and is one of the clearest behavioural indicators of problem gambling.
If gambling is causing you to neglect work, study, family responsibilities, or social relationships — or if you find yourself frequently distracted by thoughts about gambling — this is a clear signal to seek help.
Hiding deposits, withdrawals, or session history from family members, or lying about the amount of time or money spent on gambling, indicates that the activity has moved beyond healthy entertainment.
Experiencing restlessness, anxiety, irritability, or low mood when unable to gamble — or using gambling as a coping mechanism for stress, loneliness, or unhappiness — are psychological warning signs.
Taking loans, selling personal belongings, or borrowing from friends or family specifically to fund gambling activity is a critical warning sign that requires immediate professional intervention.
Answer the following questions honestly. This checklist is for self-reflection purposes only and is not a clinical diagnostic tool. If you answer "yes" to three or more questions, we encourage you to consider using the crickx time-out or self-exclusion feature and reaching out to our support team.
If you answered "yes" to three or more of the above questions, your gambling behaviour may be causing harm. We strongly encourage you to immediately activate the crickx self-exclusion feature via your account settings or to contact our support team at [email protected]. Professional help is available and seeking it is a sign of strength, not weakness.
You are never alone. crickx provides multiple avenues for players to access support, whether through our own team or external guidance. Help is available around the clock, every day of the year.
The crickx support team is available around the clock to assist players who are experiencing difficulties. Reach us at [email protected] at any time. All responsible gaming queries are treated with the highest level of confidentiality.
To activate self-exclusion, log in to your crickx account and navigate to the Responsible Gaming section in your account settings, or email [email protected] with the subject line "Self-Exclusion Request". Your account will be suspended within 24 hours of a confirmed request.
Deposit limits, loss limits, session reminders, and reality check intervals can all be adjusted at any time from your crickx account dashboard. Reductions take effect immediately. Increases require a 24-hour cooling-off period before activation to protect players from impulsive decisions.
If you feel that professional counselling would help, we encourage you to seek it without delay. Talking to a qualified counsellor, a trusted family member, or a medical professional about gambling-related concerns is a positive, courageous step toward recovery and balance.
crickx was built with the Bangladesh player in mind — and that means building a platform where fun and safety go hand in hand. We firmly believe that a player who feels safe and in control is a happier, more engaged player, and that responsible gaming practices ultimately make the crickx community stronger for everyone.
Our responsible gaming programme is not a compliance checkbox. It is a living, evolving framework that we review and improve on a continuous basis. We monitor platform-wide gambling patterns to identify users who may be at risk, and our support team is trained to respond to responsible gaming concerns with sensitivity and urgency.
crickx takes the age verification of its players extremely seriously. All new accounts must complete an identity verification process before deposits and withdrawals can be processed. Any account found to belong to a person under the age of 18 will be closed immediately, all funds will be returned, and the case will be reviewed in accordance with our internal child protection policy.
We are also committed to ensuring that players who have activated self-exclusion on any platform are not marketed to by crickx. If you have self-excluded and subsequently receive a promotional communication from crickx, please inform us immediately so we can investigate and correct the issue.
All players must verify their identity before accessing deposits and withdrawals. 18+ age check is enforced on every account.
Deposit limit reductions are applied instantly. Increases require a 24-hour waiting period to protect players from impulse decisions.
Players who activate self-exclusion are removed from all promotional communications lists immediately and permanently.
Full deposit, withdrawal, and bet history is always accessible in your account dashboard — no hidden data, no surprises.
All data exchanged between your device and the crickx platform is protected with SSL 256-bit encryption at all times.
18+ Only. crickx is an online gambling platform strictly for adults aged 18 and above. Gambling involves financial risk and can be habit-forming. Play responsibly, set personal limits, and never gamble with money you cannot afford to lose. If gambling is negatively affecting your life, please use the self-exclusion feature or contact our support team at [email protected] immediately.
Set your limits, review your tools, and enjoy everything crickx has to offer — from BPL and IPL cricket betting to live dealer tables and slot games — all in a safe, controlled environment designed for Bangladesh players.